MacPass Frequently Asked Questions Printable PDF

1. What is a MacPass, and why would I want one?
MacPass is the Mackinac Bridge Authority’s exclusive toll-account program, which uses windshield-mounted stickers to keep customers rolling with the quickest and easiest toll payment. MacPass is a pre-paid debit account that does not expire, and you can take as few or as many trips per year as you’d like; just reload funds onto your account when your balance gets low. You can also add as many vehicles to your account as you need. MacPass customers can use any “OPEN” lane, or a “MACPASS” lane when they are open during non-peak traffic times.
Though the MacPass is not exclusively for commuters, MacPass holders with passenger vehicles (not towing a trailer) qualify for the commuter discount if they make both a northbound and southbound trip within 36 hours. The toll will be $4 for the first trip and $0 for the return trip. The same tag must be used on the same vehicle for both trips to receive the discount.

2. Do I need to stop at the toll booth if using a MacPass tag?
You do not have to come to a complete stop at the toll booth, but there will still be a gate that goes up once your tag is read by the antennae.

3. Do I need a MacPass tag for each vehicle?
You must have a MacPass tag for each vehicle. MacPass tags are required per the user agreement to be placed on the inside of your windshield just below the rear-view mirror or otherwise determined by MBA staff. You may also refer to your owner’s manual for the best location to install an RFID tag on the inside of your windshield for your vehicle year and model. Each MacPass is assigned to one vehicle and must not be moved from one vehicle to another.
You can have multiple tags on your account, but you will be required to enter individual vehicle information for each MacPass tag.

4. Can I get a MacPass tag for my motorcycle?
Yes, the Mackinac Bridge has a different tag available to go on motorcycle windshields. They are for exterior use. If your motorcycle does not have a windshield, the clear motorcycle tag is also meant to work on the headlights.

5. I sometimes pull a camper or trailer with my vehicle. Can I still use my MacPass tag or a MacPass lane?
Your MacPass tag can be used when pulling a camper or trailer but doing so will void any discount. Note: Prior to leaving the lane the Patron Fare Display will show that your account was charged $4.00. Once you pass through the lane, your axles are counted, and your account will be charged for the actual number of axles counted.

6. How can I open a MacPass account?
You can open an account inside our Administration Building at our customer service window, located at N415 Interstate 75 in St. Ignace (the brick building attached to the toll booths), or you can open a MacPass account online at https://macpass.mackinacbridge.org.

To register you will need to provide:
• Business or personal account name, address, phone number and email address.
• Vehicle make, model, year, color, and license plate for each MacPass tag requested.

• Payment of initial deposit and setup fees.
a. $47 for Personal accounts ($7 for the one-time set up cost, $40 will be the remaining balance on your account).
b. $207 for Business accounts ($7 for the one-time set up cost, $200 will be the remaining balance on your account).
c. $1 per vehicle tag
To open your account, you can use a credit/debit card, your checking account, or if opening your account in person, you can also pay with cash. If you are using a credit/debit card, a 2.3% service fee will be applied. A payment receipt will be emailed to the email address provided from [email protected] or you will receive a receipt in person. Once our staff have assigned your MacPass sticker(s) to your account, you will receive an email notifying you that a new tag has been distributed to your account. Your sticker will then be mailed the next business day to the address listed on the account. Please allow up to (14) days to receive your MacPass tags. Tags ordered online will be mailed, they cannot be ordered online and then picked up in person.

7. I already have a MacPass account. How do I get online access?

• Go to https://macpass.mackinacbridge.org
• Select Activate Web Access
• Enter your account number or MacPass tag number and select “Next”
• Enter the email address on file and select “Submit”
Check your inbox for a verification email and the opportunity to set up your username/password.

8. How can I get a new or replacement MacPass?
The process of getting new or replacement MacPass tags is the same. You can stop into our Administration Building customer service window 24/7 to pick up MacPass tags in person for $1 each, or you can log in to your account, click on the blue “Order MacPass” button on the main screen, and enter the vehicle information. The $1 for the sticker will be taken from the balance on your account. Once our staff have assigned your new or replacement MacPass sticker(s) to your account, you will receive an email notifying you that a new tag has been distributed to your account. If you are ordering a replacement MacPass tag, please remember that the tag being replaced will be marked as “lost” and will no longer work once the new tag is assigned. Your sticker will then be mailed the next business day to the address listed on the account. Please allow up to (14) business days to receive online MacPass tag requests. Tags ordered online will be mailed, they cannot be ordered online and then picked up in person.

9. How can I make deposits on my MacPass account?
Deposits can be made:
• Deposits can be made in an OPEN toll lane using cash or a credit/debit card.
• Deposits can be made online using your credit/debit card or your checking account.
• Deposits can be made at the Mackinac Bridge Customer Service window using check, cash or credit/debit card.
The Mackinac Bridge currently accepts MasterCard, Discover, and Visa. We do not accept American Express. Mackinac Bridge staff cannot take your credit/debit card information for deposits over the phone.

How to make a One-Time online payment:
• Go to https://macpass.mackinacbridge.org/
• Log in to your account with your username and password.

• Select “Online Payment” in the blue banner at the top of the screen, or on a phone, press the three horizontal lines in the upper right-hand corner for the drop-down menu, then select “Online Payment”.

Using or Debit/Credit Card for a One-Time Payment:
• Fill in all fields in red. The minimum deposit is $20.00 on a personal account and $50.00 on a business account.
• Hit Make “One-Time Payment” to complete.
• You have the option to download a receipt if needed.
A 2.3% service fee is applied to credit/debit card transactions.
Using a Checking Account for a One-Time Payment:
• The Payment Type defaults to a credit card. Use the drop-down arrow to choose Checking Account.
• The Bank Type defaults to “Personal”. Use the drop-down arrow if your bank account is a business account.
• Fill in all fields in red. The minimum deposit is $20.00 on a personal account and $50.00 on a business account.
• Check the “I Agree” box.
• Hit Make “One-Time Payment” to complete.
• You have the option to download a receipt if needed.

10. How can I set up my account to Auto Rebill?
• Go to https://macpass.mackinacbridge.org/
• Log in to your account with your username and password.
• Select “Online Payment” in the blue banner at the top of the screen, or on a phone, press the three horizontal lines in the upper right-hand corner for the drop-down menu, then select “Online Payment”.
• The screen defaults to the “Make One-time Payment” tab. Click on the “Auto Rebill” tab to the right.

Using or Debit/Credit Card to set up Auto Rebill:
• Fill in all fields in red.
• Click on the blue “Update” box
• Click on the white circle to Enable Auto Rebill so that the area under the white circle is green.
• You can then click on “Edit” to change your Rebill Amount or Rebill threshold. The minimum rebill amount is $20.00 on a personal account and $50.00 on a business account. The Rebill threshold is the amount in which you’d like your balance to reach when your account rebills.
A 2.3% service fee is applied to credit/debit card transactions. The Mackinac Bridge currently accepts MasterCard, Discover, and Visa. We do not accept American Express. Mackinac Bridge staff cannot set up or change your auto rebill information for your protection and theirs.

Using a Checking Account to set up Auto Rebill:
• The Payment Type defaults to a credit card. Use the drop-down arrow to choose Checking Account.
• Under “Account Type”, use the drop-down arrow to choose a business or personal account.
• Fill in all fields in red.
• Check the “I Agree” box.
• Click on the blue “Update” box.
• Click on the white circle to Enable Auto Rebill so that the area under the white circle is green.
• You can then click on “Edit” to change your Rebill Amount or Rebill threshold. The minimum rebill amount is $20.00 on a personal account and $50.00 on a business account. The Rebill threshold is the amount in which you’d like your balance to reach when your account rebills.
The 2.3% service fee is NOT applied to checking account transactions.

11. Is there a MacPass mobile app?
Customers can access the Apple app by searching “MBA MacPass” and downloading. The Android app in the Google Play Store is currently under construction.
This is what the app looks like.

12. How can I get MacPass receipts for trips or deposits?
When using your MacPass, a receipt is only provided if you make a deposit into your account. No receipts are given when using your MacPass account for toll transactions deducting funds from your MacPass account. All transactions can be seen by accessing your account online and going to the “Account Activity” tab, by viewing your monthly statements, accessing the mobile app, or you by stopping into the Mackinac Bridge Customer Service Center.

13. I replaced the windshield on my vehicle. How do I get a new MacPass?
The process of getting new or replacement MacPass tags is the same. You can stop into our Administration Building customer service window 24/7 to pick up MacPass tags in person for $1 each, or you can log in to your account, click on the blue “Order MacPass” button on the main screen, and enter the vehicle information. The $1 for the sticker will be taken from the balance on your account. Once our staff have assigned your new or replacement MacPass sticker(s) to your account, you will receive an email notifying you that a new tag has been distributed to your account. If you are ordering a replacement MacPass tag, please remember that the tag being replaced will be marked as “lost” and will no longer work once the new tag is assigned. Your sticker will then be mailed the next business day to the address listed on the account. Please allow up to (14) days to receive online MacPass tag requests. Tags ordered online will be mailed, they cannot be ordered online and then picked up in person.

14. How do I change my personal information on my MacPass account?
You can change your mailing address, billing address, phone number, email address or low balance threshold (this is the balance that determines when an email will be sent that your account is “low”), by
clicking on “Account Details”, then “Edit Account”. Once you’ve made your changes, click on the “Save Changes” blue box in the upper right-hand corner. Last name changes can be emailed to Contact the Mackinac Bridge Authority. Include the account number, former last name, and new last name.

15. How do I change the license plate on my vehicle assigned to my current MacPass?
Account holders cannot make this change! License plate changes can be emailed to Contact the Mackinac Bridge Authority. Include the account number, current license plate and new license plate (including the issuing state).

16. How do I dispute a transaction on my MacPass account?
To dispute a transaction, click Contact the Mackinac Bridge Authority or you can stop in at our 24-hour customer service window and explain your dispute.

17. How can I close my MacPass account?
To close your account, click Contact the Mackinac Bridge Authority and provide your name, address, phone number, and if possible, your account number. State that you want to close your account.

18. Who can I contact if I still have questions about MacPass?
If you have further questions, click Contact the Mackinac Bridge Authority or call (906) 643-7600.