Frequently Asked Questions
- Visit macpass.mackinacbridge.org
- Select Activate Web Access
- Enter your account number (This is first 5 digits on your card or the number at the top center of your previous statements (refer to previously emailed statements))
- Enter the email address that is associated with the account. Click Submit.
- Check your email and follow the steps provided. You will be prompted in the email to verify the link and set your user name and password. If you have not received the email within 5 minutes you should check your spam and/or junk mail folders.
- Once in your account, explore the new website. Make sure you review the help link to find answers to Frequently Asked Questions.
The Mackinac Bridge recently updated their toll collection system.
The biggest change for the MacPass is going to be the change of technology used in the toll collection lanes. Customers will transition from a MacPass card to a MacPass sticker tag.
Tokens are no longer accepted at the Mackinac Bridge. If you have tokens, you can stop in the MBA Customer Service Center to turn in you tokens for a refund.
The Mackinac Bridge currently accepts MasterCard, Discover, and Visa. We do not accept American Express.
Anyone can open a MacPass account. We encourage customers to visit the MacPass website to sign up for an account and receive stickers in the mail after it goes live on or about September 11, 2019.
No, All account information will be carried over from the previous toll collection system including balance. We do encourage customers to log into their account and review and update their account after the new website goes live on or about September 11, 2019.
If an account is set up for passenger vehicles the initial deposit will be $87.00 ($80.00 on account and $7.00 setup fee). If an account is set up for commercial vehicles the initial deposit is $207.00 ($200 on account and $7.00 setup fee).
My account was already set up for auto replenishment with the previous toll collection system, do I need to set it up again with the new toll collection system?
Yes, the Mackinac Bridge made a decision to not carry credit card information over form one toll collection system to another, in order to protect your credit card information. You can now visit https://macpass.mackinacbridge.org to access your account online and update your credit card.
Do I have to make one time deposits or can I set my account up for deposits to take place automatically?
You can set your account up so that deposits automatically take place by logging into your account and setting up auto rebill.
A MacPass card is the card that was issued to you previously that will be phased out and replaced with MacPass sticker tags by December 31, 2020. A MacPass card can be used in any lane by pulling up and tapping the card on the external prox reader. The MacPass sticker tag can be used by driving up to the toll booth. As you approach the toll booth, an antenna in the canopy reads the MacPass sticker tag and with a positive balance and an active status the gate will open and allow you to drive through.
You can continue to use your MacPass card until December 31, 2020, but we encourage MacPass card holders to transition to MacPass sticker tags because of the more efficient transaction that it offers. All customers will be required to switch to MacPass sticker tags after December 31, 2020.
You can visit the MacPass website after September 11, 2019 to sign into your existing MacPass account. You will have to request MacPass sticker tags and enter pertinent information for vehicle type.
You can visit the MacPass website after September 11, 2019 to set up a new MacPass account. You will be able to set up your account for MacPass sticker tags. The Mackinac Bridge staff will send you the requested MacPass sticker tags.
You must have a MacPass sticker tag for each vehicle. MacPass sticker tags must be placed on the inside of your windshield just below the rear-view mirror to work most efficiently. You can have multiple MacPass sticker tags under one MacPass account.
MacPass sticker tags and cards can be used in lanes when the sign is green and reads open or in purple and reads MacPass only. No transactions can take place in a lane that has a red closed sign.
No, MacPass sticker tags are to be placed on the inside of your windshield just below your rear-view mirror. Mackinac Bridge Authority requires the stickers to be applied to this location to work most effectively. MacPass stickers are not meant to be moved from one vehicle to another.
If I am using a MacPass card in a staffed lane do I still need to hand the collector my MacPass card?
No, you can hold the card in front of the external prox reader and the gate will open if the account and MacPass cards are active and in good status.
Yes, the Mackinac Bridge has different sticker tags available to go on motorcycle windshields. If your motorcycle does not have a windshield the clear motorcycle sticker tag is meant to go on the headlight.
Though you typically do not have to come to a complete stop at the toll booth, there will still be a gate. In addition, the Mackinac Bridge staff would appreciate it if you slow down and drive though cautiously watching for our staff working in the toll lanes.
A customer that takes both a northbound and a southbound trip within 36 hours in a passenger vehicle, as well as motorcycles, will pay $4.00 on their first trip and $0.00 on their return tip. Commercial vehicles that pay $5.00 per axle and passenger vehicles pulling trailers do not qualify for the discount.
When using your MacPass a receipt is only provided if making a deposit into your account. No receipts are given when using your MacPass account for toll transactions deducting funds from your MacPass account. All transactions can be seen by accessing your account online, monthly statements, mobile app when it becomes available, or stopping into the Mackinac Bridge Customer Service Center.
Please email DorenbeckerC@michigan.gov if you have further questions.